1. Data Collection: We collect information, including but not limited to names, emails, and locations, to enhance user experiences and provide personalized services.

 2. Data Usage: Collected data may be used for internal purposes, such as personalization and communication with users.

 3. Data Security: We employ industry-standard security measures to protect user information from unauthorized access. 

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Shipping Policy 

 

1. Delivery Time: Estimated delivery times vary based on user locations and travel plans. 

2. Shipping Fees: All applicable shipping fees are communicated clearly before purchase. 

3. Returns: Refer to our Refund Policy for information on returns.

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 Data Security Policy:

 1. Data Protection: We use industry-standard security measures to safeguard user information. 

2. Data Sharing: User information is not sold to third parties. 

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Refund Policy

 1. Eligibility: Refunds may be available for specific products or services, subject to conditions. 

2. Refund Process: Refund requests must adhere to specific guidelines and timeframes outlined in our Refund Policy.

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 Wallet Policy:

 1. Wallet Use: Users can utilize wallet balances for service payments, including bookings and purchases. 

2. No Deposits: Direct deposits into the wallet are not allowed. Wallet balances are generated through refunds after bank transfers.

 3. Refunds to Wallet: Refunded amounts for services or purchases will be credited to the user's wallet balance. 

4. Transferring to Bank: Users can transfer funds from their wallets to their bank account at any time. 

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Cancellation Policy

 

 1. Cancellation Process: To cancel bookings or services, follow these steps: 

• Log in to your account.
•  Navigate to the "Bookings" or "Services" section. - Select the booking or service you wish to cancel.
•  Follow the on-screen instructions to complete the cancellation. 

2. Cancellation Fees: If applicable, cancellation fees may be charged based on the following conditions: 

•  Cancellations made 7 days or more before the scheduled date: The fee amount would be 80% of the Booking amount.
•  Cancellations made within 3 days of the scheduled date: The fee amount would be 50% of the Booking amount.
• Cancellations made within 1 day before the scheduled date: The fee amount would be 100% of the Booking amount. Emergency or exceptional circumstances may be considered for fee waivers; contact our support team for assistance. 

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Cookie Policy

 

1. Use of Cookies: We use cookies on our website and app to enhance your experience and provide personalized services. 

2. Opt-Out Options: You can opt-out of cookie tracking. For more details, refer to our privacy settings or cookie preferences.

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Terms of Service Updates:

 

 1. Notification of Changes: We will notify you of any changes to our terms and conditions via email or through in-app notifications. 

2 User Acknowledgment: By continuing to use our services, you acknowledge and accept any updates to the terms. 

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User Reviews and Rating Policy: 

 

1. Moderation: User-generated reviews and ratings are moderated to ensure content adheres to our guidelines. 

2. Dispute Resolution: If you have concerns about a review or rating, there is a dispute resolution process in place. Contact us for assistance.

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Compliance with App Store Policies:

 

 1. App Store Regulations: Our app complies with the policies of the app stores it is available on, ensuring a secure and reliable experience. 

2. App Store Contact Information: For support related to app store transactions, please reach out to us at info@goessy.com

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Legal Jurisdiction

 

 1. Governing Law: All legal matters are subject to the laws of Ahmedabad, Gujrat. 

2. Dispute Resolution: In case of disputes, we follow a process of arbitration or mediation for fair and efficient resolution.

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